THE CLIENT
As the French leader in web and mobile payment solutions, FLOA makes life easier for consumers through payment facilities, instant credit, bank cards and more.
FLOA's products and services are characterized by their ease of use for customers and by their rapid integration for partners (e-retailers, travel companies, fintechs). FLOA has over 3 million customers and finances more than 2 billion euros worth of goods and services.
THE CHALLENGE
The customer experience is at the heart of FLOA's concerns, which has been elected "Customer Service of the Year 2021". This award is the recognition of a strategy pursued for several years focused on customer satisfaction, and which included from 2018 the quality control of developed applications.
At the end of 2018, it was decided to implement a software test automation solution. The objective was to have automated tests performed by a business team without pure technical skills, in a very constrained environment. Moreover, the software tests performed had to reproduce representative and complete scenarios of the client from end to end involving several technological solutions (Web, Mobility, etc.).
Between November 2018 and February 2019, FLOA is conducting an ambitious benchmark on the main solutions on the market, including Agilitest, evaluating the following criteria: accessibility, maintainability, deployment, reporting, Jenkins support, web testing, Desktop testing, mobile testing, API testing. Agilitest was selected and deployed from February 2019 on a pilot project.
"The productivity and workload gains have allowed us to expand the scope of our activities, as we have much less repetitive manual validation load."
Stephane Pyla, IT Project Manager at FLOA
WHAT'S INSIDE?
- Learn more about Floa
- The challenge
- The deployed solution
- The results
